Return and Refund Policy

If the customer does not meet personal preferences or the quality is not satisfactory after use, returns and refund arrangements will not be accepted.

  • Generally, woven fabrics may have slight size errors due to different fabric elasticities (please refer to the information of individual products). This is normal and the product cannot be returned or exchanged due to slight size errors.

  • Due to different settings and resolutions of computer screens, there may be slight color differences. This is normal and the product cannot be returned or exchanged due to slight color differences (the actual color must be based on the actual picture on the official website. Our company will not guarantee whether the product exists or not. For obvious color difference issues, the final decision will be reserved).
  • If the product has been taken off the shelves, is out of stock, or cannot be replaced for other reasons, the company will return the full amount (goods and freight) to the customer in the same form as the customer paid.
  • If it is found that the returned product does not meet the complete return and exchange conditions, the company will send the return to the shipping address previously provided by the customer, and the customer will be responsible for the shipping costs.
  • Before placing an order online, customers should ensure that the recipient's name, recipient's phone number and delivery address are correct. Customers are responsible for any delays in picking up the goods and third-party theft caused by providing incorrect information. Return and exchange procedures: If the goods are not returned or exchanged in accordance with the instructions and methods provided by the online customer service, the company reserves the right to refuse the return or exchange.

The complete return content must include the following (all are indispensable):
  1. Brand new and fully packaged with no tags removed (please fold it and put it back into the packaging bag)
  2. Original packaging bag
  3. Accessories (if any)
  4. Receipt

Return and exchange procedures: All returns, exchanges and sizes must be submitted within 7 days from the date of receipt of the goods. You must first take photos to inform the customer service director of the relevant return items, and the goods must be delivered to our company within 7 days. If the obvious damage to the product is not caused by man-made damage but transportation, the company will pay the return shipping fee.

Return and exchange service: only provided once per order. The company will conduct careful quality inspections before shipping; if the customer finds quality problems or defective goods after receiving the goods, please take a photo and notify the customer service director to carry out the relevant return items. In order to avoid further disputes, customers are required to confirm that the returned goods are correct with the returned goods you applied for before handling the return or exchange. When returning or exchanging goods, they must be sent together in a single package, and the correct return product number/size (if applicable) must be written down. and reasons, then package the returned or exchanged goods and send them back to our company.

  • Our company, HIVIHK.COM, reserves the right to change the terms and conditions without prior notice, and to refuse to replace products; in case of any disputes, our company will have the final decision.

    Last updated: September 1, 2022